Cisco

RPCFN: Interactive Fiction (#9)

10 Years of Virtual Machine Performance (Semi) Demystified

There are many opinions in the air about the impact that virtualization has on performance, so I thought a short blog would be good to explain (as best I can) virtual machine performance characteristics with pointers to relevant benchmarks and technical papers.

Lessons Learned from Three Years of PeepCode

Today marks three years of PeepCode Screencasts and the beginning of the fourth. So we’re running a one-day sale!

Last week I recorded a presentation for the Oxente Rails where I pontificate on some of the things I’ve learned about business over the past few years. Here’s the presentation video (it’s about 30 minutes long):

Call Center Voice Recording

Ever wonder how you do audit in a large call center?

Here's the basics:

First, most modern call centers are using Voip. It makes it easy to setup, and even better
makes it easy to monitor. Also call-centers tend to be in places like india, or phillipines
serving the US or Europe markets. So VoIp plays a role in getting the traffic from one
country to another.

There are several pieces to this puzzle:

First, you need to capture the raw data:

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