Yes they suck big time. its been 1 month and 10 days since I had submitted my application and still the Internet is not up.
I submitted my application along with a cheque for the payment to Tata Indicom after the service agent had done and confirmed to me that it will be done within a weeks time.
After 10 days, this agent is not traceable, the only contact of him I have is his phone number, which is constantly coming SWITCHED OFF!
I tried syncing up with customer care of Tata-indicom and they say they CANNOT DO ANYTHING about it since they haven't received the application; I tell them "hey isn't the agent your employee? can't you trace him down?" to that they say NO. seriously WTF?

After 15 days the agent's cell is reachable and he says that he went for a VACATION and now he is working on for getting the connection up for me and is just a matter of 2 days.
Another week passes, frustrations building up, and now the agent's cellphone is again SWITCHED OFF.

After about a month the agent calls me and says due to laying of optical fibers my application was delayed( WHAT STOPPED HIM FROM COMMUNICATING THIS EARLIER?)..he gets the wiring done and tells me that next day a technical person from Tata Indicom would come to install the service on my machine. Its been more than a week and there are no signs of that technical person.. and guess what..Agent's cell is again switched off.

I have realized over time that almost all of these broadband providers are very careless about customer service with BSNL topping the list. This has some implications for the city and country. These sort of things make a city less conducive for Internet businesses, startups to be more precise.

I have been reading about comparisons of Pune with Bangalore for Internet startups where people claim that Pune is coming close to Bangalore for the conducive environment the city provides for technological companies. with this experience, I beg to differ.
On a similar note, I have also been talking to BSNL since January(yes 8 months now)for getting the Broadband connection and they have one comment every month, "Its going to be in place next month".

All the best to those poor souls who indulge themselves with these companies.

Update: The technical person arrived finally today and the now this update is from new broadband connection :). so it took me 1 month 10 days to get this resolved.